British Filters terms of delivery

Delivery in France and Europe

Table of carriers

Transporter	Country		Delivery	Timeframe
	Germany	Greece (except Mount Athos)	Home Pickup point	1 - 5 days
	Austria	Italy
	Belgium	Lithuania
	Denmark	Luxembourg
	Estonia	Netherlands
	Spain	Portugal
	Finland	Slovenia
	France	Sweden
	Canaries	Madeira	Home	D + 4
	Ceuta	Switzerland
	Melila	Morocco
	Azores	Norway
	Spain	France Luxembourg	Pickup point	3 - 6 days
	Belgium
	Overseas	OM Zone 1	Home	D + 5 to D + 10
		OM Zone 2

Chrono Classic, Chrono Relay, GLS, DPD and Mondial Relay

Free shipping on orders over 100€, depending on zone.
Free shipping from 4.90€ for orders under 100€.
Specific delivery times: Greece: 6 days - Greek Islands: 7 days - Acores and Madeira: 5 days

DHL Express Worldwide

Express service by air to Europe, Maghreb, from 12 euros depending on zones and the weight of your order.

Colissimo Outremer

Price from 20€ for zone 1 (OM1), evolving according to the weight bracket of the parcel.
Price from 30€ for zone 2 (OM2), evolving according to the weight bracket of the parcel.

OM1: Guadeloupe, Saint-Barthélémy, Saint-Martin, Martinique, Réunion, French Guiana, Mayotte
OM2: Wallis and Futuna, French Southern and Antarctic Territories, Saint-Pierre-et-Miquelon, New Caledonia and French Polynesia

Colissimo international

Fee from 20€, changing according to the weight of the parcel.

Please note: for international deliveries, outside the EU zone, shipping costs do not include taxes and charges invoiced by customs.

General information about deliveries

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area.

Deliveries are made by the service providers DPD, UPS, UPS access point, Mondial Relay, La Poste, Chronopost, GLS, DHL and Fedex depending on the countries of destination and the availability of the carrier in the buyer's delivery zone.

Packages are delivered against a signature. Tracked letters are deposited in letterboxes.

Delivery times

Delivery times are given as an indication only and are linked to the organisation of each carrier. If these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. Premium Water Distribution SAS cannot be held responsible for delivery delays.

For pick-ups at a relay point, if the buyer does not pick-up his purchase within the time indicated in the message received indicating the availability of his parcel, the costs related to the shipment and the return of his order to Premium Water Distribution SAS premises will be recharged to him, as any new shipment.

For home deliveries, in case of absence of the buyer, the carrier will either make a new delivery or drop off the parcel at the nearest relay point of its network. It is the buyer's responsibility to use the carrier's online tracking system to check the progress of their parcel to find out what arrangements have been made in their absence by the carrier.

Delivery tracking

Premium Water Distribution SAS provides the buyer with the tracking number of his parcel by e-mail.

All delivery services allow the buyer to track his parcel using a tracking number sent by email and sms notification.

Problems with delivery

- PARCEL DELIVERED TO ANOTHER RELAY POINT

It may happen that a relay point is changed during delivery. The reasons for a change of relay point are an internal decision of the carrier and cannot call into question the correct application of the delivery service. The customer will be informed of the new delivery point and/or may also be asked to choose it by means of an instruction request received by e-mail. The buyer is obliged to collect his parcel before the end of the storage period.

- PARCELS MADE AVAILABLE AT A RELAY POINT FOLLOWING A FAILURE TO DELIVER AT HOME

It may happen that the carrier decides to make a parcel available at a collection point following a failed home delivery. The reasons behind this action cannot call into question the correct application of the sales service. The buyer is obliged to collect the parcel before the end of the storage period. If the customer refuses to collect the pending parcel, it will be returned to our warehouse, the products will then be refunded minus the return management costs, in accordance with our returns policy, paragraph Withdrawal.

- PARCEL REFUSED WITHOUT REASON, FAILURE TO DELIVER DUE TO ADDRESS ERROR OR NON-PICK-UP AT RELAY POINT

In these three cases, the return of the parcel to the warehouse will incur costs to be borne by the buyer. A handling fee will be applied in accordance with our returns policy, paragraph Withdrawal.

- PARCEL NOT RETURNED ON TIME TO A RELAY POINT

If the parcel is dropped off at a relay point, it will be kept pending for 7 to 8 days, depending on the carrier. Every effort is made to enable the customer to track the delivery and availability of their parcel. After this period, the return to the warehouse of a parcel that has not been collected will incur costs to be borne by the buyer.
The costs associated with this failure to collect the parcel will be applied in accordance with our returns policy, paragraph Withdrawal.

- ENDOMMAG PACKAGEED BY THE CARRIER

The buyer is required to check, in the presence of the carrier, the condition of the packaging, the goods and their contents upon delivery.

ATTENTION: without having unpacked the parcel in front of the carrier, the mention "subject to unpacking" has no legal value. As a result, no dispute can be dealt with after the carrier has left.

- In the event that the package is delivered damaged, the buyer must open it in front of the carrier to note the damage to the products, and also make reservations by noting the damage on the delivery note before signing.

• If all the contents are damaged, the buyer must refuse the package, noting on the delivery note the nature of each damage noted.
• If there is only one damaged accessory, it must be mentioned on the delivery note. the buyer must photograph the damage noted and immediately contact our customer service department.
• If a product is missing due to the package being opened before delivery, the buyer must mention the missing items on the delivery note before signing.
• The parcel must be refused only if its condition is totally degraded.
• Any abusive refusal (without checking the contents in front of the carrier or shopkeeper) or refusal for personal convenience will result in the invoicing of the actual outward and return costs of the parcel.

The buyer is required to check the contents of each parcel on arrival. In the event of damage or missing items, it is essential to:

1 - INSERT SPECIFIC RESERVATIONS on the carrier's discharge document.
2 - CONFIRM THESE RESERVATIONS within 2 days to the carrier, by registered letter giving reasons (article 105 of the French Commercial Code).
NO CLAIM will be possible, even with Premium Water Distribution SAS once the goods have been accepted.
3 - The parcel should only be refused if its condition is totally damaged.

NON VALID RESERVATIONS	VALID RESERVES
Subject to unpacking, inspection
Missing X pieces	Package opened + missing X pieces
Damaged goods, seen after unpacking	Package damaged + tank damaged, sunken...(specify nature of damage)
Package opened, smashed, crushed	Ref or name of damaged, crushed, smashed part (always detail damage)
Faulty packaging/damaged carton	Package repackaged + missing X parts, Ref or name of part damaged, crushed, dented (always detail damage)
Damaged parcels	Damaged parcel + indicate damaged part
Shock marks	Shock marks + check imperatively and make a reserve on the damaged part or reference
Open parcels	Open parcels + specify missing parts