You may retract your order within 14 days of receiving it. However, certain conditions apply. We recommend that you carefully review our returns policy for details.

British Berkefeld® systems are considered to be sanitary and hygiene equipment. They can only be returned if they have never been assembled or used.

To make a return request, you must contact our customer service department by email and obtain prior authorisation. No returns will be accepted without this agreement.

Make sure that your parcel is carefully packed, following the customer service instructions, in order to protect the product during transport. Damaged items may not be accepted for return.

Finally, a damaged item may not be accepted for return. Returns will not be accepted if the product has been opened or used. A check will be carried out by our team. If your product has a seal, this must be intact.